Client Engagement Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate business opportunities and eliminate organizational obstacles.

• Identify subject matter experts for both operational design and implementation.

• Collaborate with Business Development to define project requirements, scope, and success metrics.

• Complete Salesforce documentation following a successful bid.

• Mobilize cross-functional teams across CRM, incentive compensation, data, and reporting.

• Develop project strategies, schedules, costs, budgets, and resource requirements.

• Formulate execution plans in collaboration with subject matter experts.

• Monitor project activities, risks, and issues to ensure timelines are met and customer needs are fulfilled.

• Resolve issues or escalate mitigation recommendations to Deployment Solutions management.

• Address team dynamics and interpersonal challenges.

• Coordinate interdependencies with other program managers.

• Organize and lead status review meetings and formal project evaluations.

• Assist GDM by providing operational service details in Statements of Work.

• Show a strong commitment to diversity, equity, and inclusion.

⛳️ Requirements

• BA/BS degree or 5+ years of relevant experience.

• At least 3+ years of experience in client services, operational management, or account management.

• Preferred: at least 3+ years of experience in the Life Sciences Industry, specifically in field sales administration/operations.

• Basic understanding of Life Sciences Commercial operations, including Field Sales, Medical Affairs, Market Access, Clinical Educators, and Engagement Center programs.

• Fundamental knowledge of Sales Force Automation, CRM, Reporting/Analytics, Targeting/Alignments, Incentive Compensation, and Data Management.

• Exceptional oral and written communication skills.

• Strong interpersonal, customer service, and account management abilities.

• Excellent organizational and multitasking capabilities.

• Proficient in SharePoint, Excel, PowerPoint, and Word.

• Basic understanding and application of project management principles and techniques.

• Strong aptitude for automated systems.

• Strong analytical abilities.

• Ability to convert customer requirements into technical specifications.

• Ability to work collaboratively while maintaining an action-oriented approach.

• Willingness to travel up to 20%.

• Availability to work 40 hours per week.

🏝️ Benefits

• Option for remote work.

• Competitive salary and benefits package.

• Reasonable accommodations available during the hiring process.

• Commitment to diversity, equity, and inclusion.

• Opportunities for professional self-development.