Client Engagement Manager – Airtable, Workflow Transformation

This is a fully remote position, open to applicants in Washington.

📋 Description

• Manage the Client Relationship: Act as the primary day-to-day liaison and trusted advisor for a portfolio of digital workflow initiatives.

• Convert Business Challenges into Workflow Solutions: Possess a solid understanding of how Airtable and similar low-code/no-code tools (automations, integrations, interfaces) can address real operational issues.

• Execute Delivery with Precision: Oversee comprehensive project management across multiple simultaneous workstreams, including scoping, timelines, resource allocation, and execution.

• Expand the Account: Recognize and pursue opportunities to enhance Spark's presence within the existing client base — targeting new teams, business units, or use cases.

⛳️ Requirements

• 4+ years of experience in managing client relationships and delivering projects in digital transformation, workflow/process consulting, or enterprise technology services.

• Familiarity with Airtable or similar low-code/no-code platforms (e.g., Monday.com, Smartsheet, Notion, Zapier/Make) — sufficient to comprehend capabilities and limitations, without the need for hands-on building.

• Strong project management skills: adept at scoping, sequencing, and executing multiple concurrent workstreams while ensuring no details are overlooked.

• Proven ability to grow accounts organically — identifying adjacent opportunities within client relationships and converting them into scoped projects.

• Proficiency in serving as the bridge between client stakeholders and technical delivery teams, including the ability to translate non-technical requests into precise requirements.

• Exceptional written and verbal communication skills, along with the discernment to know when to escalate issues versus addressing them directly.

🏝️ Benefits

• Healthcare Benefits: Comprehensive medical, dental, and vision insurance options; available for opt-in 30 days after your start date.

• Flexible Spending: Access to a medical and childcare Flexible Spending Account (FSA) for tax-free allocation towards related expenses.

• Time Off: 11 paid company holidays, paid vacation, paid sick leave, and a wellness day (accrual and carryover per employee handbook).

• Retirement Plan: Payroll contribution opportunities to our company 401(k) plan, including a company contribution of up to 3% of your salary annually.

• Disability + Life Insurance Benefits: Company-covered short- and long-term disability, along with a personal life insurance policy.

• Assets: Necessary technology and equipment (which may include, but are not limited to: laptop, mouse, phone, software, etc.) will be provided.