Client Delivery Manager – Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take full responsibility for operational alignment for designated client accounts.

• Acquire a comprehensive understanding of client contracts, SLAs, service-line scope, workflows, and operational dependencies.

• Convert operational performance data into insightful narratives that effectively communicate drivers, risks, and opportunities.

• Anticipate trends, risks, and misalignments throughout the client lifecycle and propose corrective measures.

• Collaborate with clients to synchronize operational expectations with internal capabilities and limitations.

• Oversee operational performance indicators and inventory health to detect emerging issues or inconsistencies.

• Spearhead structured root cause analysis initiatives alongside Revenue Services and other internal teams.

• Formulate clear, results-oriented action plans with specified ownership, sequencing, and follow-up.

• Monitor action plan progress and assess its effectiveness over time.

• Utilize sound judgment to decide when and how to escalate issues, providing detailed context, analysis, and suggested solutions.

• Manage the preparation and facilitation of monthly operational reviews and regular client meetings.

• Create agendas, reporting narratives, and discussion materials customized to client priorities.

• Conduct client discussions confidently, professionally, and with a consultative approach.

• Record meeting outcomes, decisions, and action items, ensuring effective follow-through.

• Act as a consistent and dependable operational resource for assigned client accounts.

• Work closely with Revenue Services leadership and operational teams to grasp performance drivers and limitations.

• Collaborate with Client Success, Implementation, Product, and Technology teams to ensure alignment throughout the client lifecycle.

• Lead internal account reviews and ensure all internal stakeholders are aligned on priorities, risks, and commitments.

• Advocate for client needs while maintaining enterprise standards and scalability.

• Guarantee accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems.

• Consistently apply Client Alignment methodologies and standards across assigned accounts.

• Identify recurring themes, systemic issues, or areas for improvement across the client portfolio.

• Contribute to initiatives for process improvement, workflow refinement, and documentation updates.

• Assist in onboarding and knowledge transfer for new team members as needed.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field is required.

• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or similar environments.

• Foundational knowledge of operational workflows, data interpretation, and client support models.

• Strong written and verbal communication skills with the capability to convey operational information effectively.

• Proven ability to independently manage client relationships and operational discussions.

• Strong analytical skills with the competence to interpret data and convert it into actionable insights.

• Excellent written and verbal communication skills, including experience with client-facing presentations.

• Demonstrated ability to influence without authority in cross-functional settings.

• Consistent and timely attendance.

• Equivalent combinations of education and experience will be considered.

🏝️ Benefits

• EnableComp is an Equal Opportunity Employer.

• Opportunities for professional growth and development.

• Commitment to employee success.

• Flexible work arrangements.