Client Delivery Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide leadership, coaching, mentoring, and guidance to Associate Project Managers and Implementation Coordinators on a daily basis.

• Enhance team capabilities through the development of career growth plans, performance evaluations, continual feedback, and opportunities for professional advancement.

• Engage in hiring, selection, onboarding, training, and retention efforts for DPMO staff.

• Create, document, implement, and consistently improve project management processes, standards, templates, and tools.

• Manage strategic customer projects, high-profile customer implementations, and enterprise initiatives from initiation to completion.

• Supervise project governance, which includes project status updates, resource allocation, milestone tracking, risk mitigation strategies, and issue escalation protocols.

• Assist in the management of project escalations for at-risk projects and complex customer situations.

• Contribute to the development of delivery metrics, KPIs, and quality indicators to support ongoing improvement.

• Collaborate with departmental leadership on departmental objectives and long-term delivery strategies.

• Facilitate cooperation among Delivery, Implementation, Support, Product, Engineering, Clinical, and Customer stakeholders.

• Act as a senior contact for escalated delivery and implementation issues.

• Encourage compliance with Quality Management System requirements, documentation standards, and organizational policies.

⛳️ Requirements

• A Bachelor's Degree from a four-year institution in Business Administration, Healthcare Administration, Clinical, Information Technology, Project Management, or a related field, or an equivalent combination of education and experience.

• Project Management Professional (PMP), PMI-ACP, or a similar project management certification.

• 5–7 years of management-level experience in PMO within healthcare or business technologies, or analogous technology in other fields; PMO experience is mandatory.

• Strong communication, leadership, problem-solving, and analytical abilities.

• Familiarity with project management tools and/or software applications.

• Experience in a team-oriented, collaborative environment.

• Ability to quickly adapt and respond to shifts in environment and priorities.

• Capability to gain cooperation from senior management and other departments.

• Demonstrated history of self-motivation and the ability to work independently.

• Ability to collaborate effectively and learn swiftly.

• Detail-oriented, with a thorough approach to troubleshooting issues.

• Customer-focused mindset.

• Strong critical thinking and problem-solving skills; ownership and follow-through on various issues.

• Proficient time management abilities.

🏝️ Benefits

• Travel requirements are not expected to exceed 10–20%, with occasional overnight stays depending on client activities and project demands.