Client Delivery Leader – Leave Solutions

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Establish and cultivate meaningful, trusted relationships with internal teams, customer stakeholders, and broker consultants.

• Collaborate with Solutions Delivery after the sale to facilitate a seamless transition from Implementation to Service.

• Champion business readiness and client success.

• Engage in cross-functional collaboration to enhance product, service, and delivery outcomes.

• Advise clients on best practices to boost product adoption and utilization.

• Manage the Account Health strategy and execution for designated client accounts.

• Monitor and identify risks to client retention; create and implement success plans.

• Oversee Leaves Delivery and handle daily delivery, client priorities, outstanding items, requirements, operations, and technology.

• Prepare and lead Quarterly and Annual Client Business Reviews.

• Keep clients informed about legislative changes impacting disability, workers' compensation, and FMLA management.

• Strive for continuous improvement and serve as a change agent.

• Travel to internal meetings, client meetings, and industry conferences as necessary.

⛳️ Requirements

• A minimum of 5 years of direct experience in Client/Broker Relationship management or an equivalent advanced degree.

• Outstanding communication, relationship-building, negotiation, and problem-solving skills with C-Suite Executives and key Client/Broker contacts.

• Strong analytical skills with the ability to convert data into actionable insights.

• Experience in managing pricing and financial models.

• Capability to collaborate with the Sales/Commercial Team to identify growth opportunities.

• Proven experience in leading innovative and effective client engagement strategies focused on satisfaction, retention, and expansion.

• Background in HR services, business management, disability/absence, and healthcare.

• Must possess work authorization in the United States that does not currently or will not in the future require visa sponsorship.

• Successful completion of a background check is required.

🏝️ Benefits

• Health, dental, and vision coverage beginning on Day One.

• Wellbeing programs.

• Retirement plans with contribution matching.

• Generous paid time off.

• Parental leave.

• Opportunities for continuing education.

• Career advancement prospects.

• Flexible working arrangements whenever feasible.

• Competitive total rewards package.

• Ongoing education and training.

• Opportunities in a growing global organization.