Client Delivery Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will be responsible for managing the relationships with client counterparts, which often include product owners and business owners.

• As the primary point of contact for technical development, you will handle the escalation and resolution of specific domain and product issues with customers.

• You will serve as the knowledge hub regarding how Kraken operates and the delivery of the Kraken Platform.

• Your role will involve triaging incoming requests and effectively communicating client priorities within the organization.

• You will summarize and articulate client needs, considerations, and timelines internally to facilitate the ongoing development of the Kraken platform.

• You will support the engineering team in delivering product features.

• You will encourage clients to adopt innovative approaches to tech development, fully embracing our philosophy of continuous iteration and deployment.

• This position is hands-on and requires individual contribution. It is based in Europe, and project management may require travel across various countries.

• You must adhere to the Kraken way of delivering technology, focusing on simplicity, client benefit, and efficiency while guiding stakeholders through a transformative journey.

• You should be ready to challenge established beliefs, demonstrate the ability to understand various perspectives, and, if necessary, extend your support to the client beyond your usual responsibilities.

⛳️ Requirements

• Proven experience in client delivery and/or product ownership.

• Familiarity with agile delivery methodologies.

• Background in product management and customer journey mapping.

• Strong understanding of technology and related trends.

• Exceptional communication, collaboration, and presentation skills.

• Strong influencing capabilities and the willingness to challenge conventional thinking.

• Experience working with complex delivery pipelines for clients.

• Patience and initiative, as our clients are navigating significant transformations that require time and understanding.

• Effective time management skills and a proactive approach to getting things done.

• Consulting experience is an advantage.

• Proficiency in English and German is required (additional European languages are also advantageous for this role).

• Previous experience in the electricity/utilities sector in Germany or another European country is a significant plus.

🏝️ Benefits

• "If this sounds like you, we would love to hear from you."

• "Are you prepared for a career with us? We want to provide you with all the tools and environment necessary to unleash your potential."

• "Need any specific accommodations? If you have particular requirements or preferences, please let us know, and we will do our best to customize your interview process to ensure comfort and maximum effectiveness!"

• "Research indicates that some individuals, particularly women, are less likely to apply for a role unless they meet 100% of the job criteria. Regardless of who you are, if you find a role that interests you, we encourage you to apply, as you may be the candidate we are looking for."

• "We are a flat and agile organization and plan to maintain this structure. We seek open-minded individuals who can navigate ambiguity and adapt to a constantly changing environment. To thrive here, you must be a self-starter willing to tackle any challenges, often stepping outside your usual job responsibilities to drive progress for our clients and the organization."

• "We are dedicated to providing equal opportunities, fostering an inclusive work environment, and ensuring fairness for everyone."