Client Delivery Analyst III

📋 Description

• Facilitates the effective execution of various intricate financial institution debit and/or credit projects by performing diverse technical tasks and quality assessments.

• Guides client consultations regarding both business and technical requirements, integrating these needs into the comprehensive project plan.

• Assigned to manage complex, high-visibility client projects, taking on a technical leadership role to oversee all phases of operational implementation for technical project deliverables.

• Engages with clients to review specifications for intricate projects, collaborates with clients and vendors to evaluate project options, and organizes meetings with essential client personnel as necessary.

• Conducts Gap Analysis to identify system setup requirements.

• Offers consulting and advice to clients on the optimal strategies to address their business requirements for assigned implementations.

• Serves as a liaison between technical teams at client and vendor sites, mapping technical files across systems.

• Collaborates with client personnel and vendors to carry out the project plan, ensuring technical tasks are performed accurately and within deadlines.

• Identifies and communicates unresolved issues to the project manager; aids in the resolution of these issues.

• Maintains quality throughout the implementation process; conveys technical specifications and requirements of implementations to third-party vendors and the internal Project Support Team.

• Validates system parameters and performs testing, adjusting program parameters as needed.

• Provides technical assistance to clients during the design, development, and implementation stages of the project.

• Offers extended hour support post-implementation for projects, along with occasional on-site assistance as required.

• Adheres to change control and relevant change management procedures.

• Aids in the training and mentoring of less experienced Analysts.

• Contributes to the development of new product/service requirements templates and procedural guidelines.

• Understands and completes tasks related to various departmental projects.

• Provides after-hours on-call support for project installations as necessary.

⛳️ Requirements

• A bachelor’s degree in a related field and/or an equivalent combination of experience and education is mandatory.

• Training in Six Sigma Methodology and project management certification is preferred.

• A minimum of seven (7) years of relevant experience in the payment processing industry is required.

• A thorough understanding of payment card products, support services, and associated processes is essential.

• At least five (5) years of relevant experience in business or system analysis is necessary.

• A minimum of three (3) years of client-facing project support experience is required.

• Experience in completing card processing conversions, including data migration from one processing platform to another, is essential.

• Strongly preferred experience with the Optis Credit platform processing.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program