Client Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and respond swiftly to inquiries from clients and their representatives regarding questions, report statuses, concerns, and information requests.

• Input and access client or claimant data utilizing the appropriate systems and databases.

• Maintain regular communication with the QA department concerning workflow and the status of pending reports.

• Reach out to providers for assignments and ensure the database is updated.

• Organize and archive both open and closed cases.

• Confirm client information and document specific guidelines, rules, and details in the system.

• Collaborate with team members and work independently to resolve inquiries, document issues, and return cases promptly.

• Redirect calls to relevant departments as necessary.

• Execute clerical tasks including typing, filing, emailing, and proofreading.

• Assist in addressing customer complaints and quality assurance matters.

• Inform management of any report-related issues or concerns.

• Ensure compliance with state and federal safety and legal regulations.

• Undertake additional duties as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of clerical experience, or a comparable combination of education and experience is preferred.

• Experience in a medical office or insurance sector is preferred.

• Proficient in Microsoft Word, Outlook, Excel, and the Internet.

• Ability to be trained in and comply with HIPAA regulations and compliance standards.

• Capability to accurately follow management directives.

• Attention to detail, thoroughness, accountability for work quality, and the initiative to identify areas for improvement.

• Outstanding communication skills.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Availability to work Monday through Friday from 11:30 am to 8:00 pm EST, with occasional weekends and holidays as required by business needs.

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Paid time off

• 401(k)

• 100% remote, work-from-home position