Client Care Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide exceptional customer experiences via phone, email, or other communication channels.

• Offer friendly, supportive, and professional assistance to customers.

• Coordinate appointments and remind customers of their upcoming service requirements.

• Manage your workload effectively and prioritize tasks efficiently.

• Follow up on customer inquiries and proactively resolve issues.

• Maintain accurate customer records while handling confidential information responsibly.

• Collaborate with dealerships to facilitate seamless communication and enhance customer service.

• Conduct outbound calls to proactively engage customers and promote dealership services.

• Handle incoming inquiries and assist customers in scheduling appointments.

⛳️ Requirements

• Proficient in technology with strong computer skills, including Microsoft Office (Outlook, Excel, Word).

• A personable individual with a passion for excellent service and relevant experience.

• Exceptional communication skills, adept at listening and ensuring clarity.

• Highly organized, capable of managing multiple priorities without losing focus.

• Motivated and detail-oriented, ready to deliver your best performance daily.

• Comfortable with multitasking in a fast-paced work environment.

🏝️ Benefits

• 100% Matched Retirement Savings Plan – up to 4% after just 3 months and a maximum of 5% after 5 years.

• Flexible Health & Dental Plans – select from six cost-shared options tailored to your lifestyle.

• Mental Health & Wellness Support – 24/7 confidential assistance through EFAP.

• Employee Discounts – on vehicle purchases, parts, and service.

• Work Boot Reimbursement – immediate reimbursement, no waiting required!

• Access to Steele University – engaging, role-specific training with progress tracking.