Client Accounts Receivable Specialist I

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Facilitate the implementation of TreviPay's Standard Operating Procedures (SOP) to enhance B2B collection initiatives.

• Deliver an exceptional customer experience in all communications via phone, email, and meetings, engaging both internal and external stakeholders.

• Respond swiftly and accurately to client inquiries, including requests for payment history and invoices, while effectively navigating core systems.

• Keep the past-due rate below departmental limits and consistently meet productivity goals.

• Exhibit the capability to meet or surpass both quality and productivity performance standards.

• Show proficiency in identifying root causes, aiding customers in achieving future success.

⛳️ Requirements

• Capacity to manage multiple tasks and make routine decisions.

• Ability to work swiftly and accurately at the same time.

• Capability to meet deadlines consistently.

• Customer-focused mindset and a professional demeanor.

• Strong communication abilities, encompassing writing, speaking, and active listening.

• Positive attendance record, dependability, and reliability.

• Demonstrated skill in assessing, prioritizing, and managing daily workloads.

• Proficient knowledge of Windows applications, including Outlook and intermediate skills in Word and Excel.

• Keen attention to detail.

• Empathetic listening skills.

• 0-1 years of relevant experience preferred.

• Educational qualifications (High School Diploma, Associate's, Bachelor's, Master's).

🏝️ Benefits

• Join a supportive and friendly company where teamwork is essential.

• Collaborate with talented individuals dedicated to your success and growth.

• Enjoy the flexibility of remote work along with paid holidays.

• Receive a competitive salary and a comprehensive benefits package from day one.

• Experience a fun environment that encourages creative thinking and a positive attitude.

• Access career development opportunities.

• Benefit from an open-door policy that ensures your voice will always be heard.

• Participate in a robust Employee Referral program.