Client Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster and enhance business relationships with corporate clients.

• Ensure that clients derive maximum value from BlackCloak.

• Renew client partnerships on an annual basis and explore growth opportunities within established accounts.

• Identify champions, decision influencers, decision makers, and procurement personnel and processes within assigned accounts.

• Act as a trusted advisor to clients and internal colleagues in client success, sales, and marketing.

• Manage relationships with key clients across various industries.

• Create additional value through consistent engagement.

• Develop reports detailing utilization and value-added stories.

• Collaborate with the Client Success Team to ensure effective corporate and individual client engagement.

• Research and cultivate relationships within existing accounts, including executive stakeholders.

• Partner with the BlackCloak Executive team to connect clients with senior leadership.

• Achieve Annual Recurring Revenue (ARR) goals.

• Formulate strategies to uphold industry-leading renewal rates punctually.

• Meet and surpass upsell objectives.

• Provide company-wide and account-level reporting and insights.

• Prepare and present account renewal and revenue expansion forecasts.

• Collaborate with account executives to onboard new corporate clients seamlessly.

• Deliver weekly internal utilization reports.

• Report to clients on a monthly, quarterly, or weekly basis as needed.

⛳️ Requirements

• Over 5 years of experience in software and/or SaaS sales to large enterprises.

• BA/BS degree or an equivalent combination of education and experience.

• Proven track record of consistently exceeding sales targets.

• Willingness to travel within the United States.

• Experience in information security and online privacy is a plus.

🏝️ Benefits

• Fully remote position within the USA.

• Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees and 50% employer-paid monthly premiums for dependents.

• Health Savings Account with company contributions for eligible medical plans.

• Flexible Vacation Plan.

• 10 Paid Company Holidays.

• Fully employer-paid Life, AD&D, and Short- and Long-Term Disability Insurance.

• 401k options with Traditional and Roth plans, including employer match.

• Company Equity.

• Paid Parental and Pregnancy Recovery Leave.

• Company and team off-sites and virtual events throughout the year.

• Home office stipend.