Clerical Quality Assurance Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Accept client submissions and enter client and examinee data into the system.

• Ensure all cases include the necessary information for the clinical review process.

• Maintain regular communication with the Clinical QA Department regarding workflow and the status of pending reports.

• Document all processes, communications, report statuses, and due dates meticulously.

• Keep a daily log of files that need follow-up, clarification, or present concerns in the tracker.

• Review completed reports for accuracy and completeness, checking for proper formatting, grammar, and sentence structure.

• Ensure that all invoicing is processed daily and complies with company practices and client contract agreements.

• Respond promptly to incoming inquiries from physicians or clients regarding report status or information.

• Collaborate with transcriptionists and/or physicians’ offices for report details, clarification, addendums, etc.

• Confirm that all medical records and reports are appropriately documented and stored in the correct location.

• Alert management about any issues or concerns regarding reports.

• Adhere to HIPAA compliance practices, as well as state and federal safety standards and legal regulations.

• Encourage effective and efficient use of clinical resources and supplies.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least one year of clerical experience or an equivalent combination of education and experience is preferred.

• Prior experience in a medical office or the insurance industry is preferred.

• Must have comprehensive knowledge of general computing, faxing, copying, scanning, and telephony.

• Familiarity with various software programs is essential, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.

• A thorough understanding of HIPAA regulations and compliance is required.

• Must be a competent typist with a minimum speed of 40 W.P.M.

• Ability to follow instructions and accurately respond to management's directives.

• Demonstrates precision and thoroughness in work.

• Actively seeks ways to enhance quality and monitors personal work to ensure standards are met.

• Must exhibit exceptional communication skills by accurately conveying necessary information, listening effectively, and asking clarifying questions when needed.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Capable of maintaining confidentiality at all times.

• Must foster and promote a positive, team-oriented environment.

• Ability to maintain focus and concentration in both normal and high-distraction situations.

• Must perform well under pressure and in stressful conditions.

• Demonstrates capability to adapt to changes, delays, or unexpected events appropriately.

• Reliability and adherence to the company attendance policy are essential.

• Must maintain a professional and tidy appearance at all times, in line with company standards.

🏝️ Benefits

• Competitive salary.

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Supportive work environment.