Clerical Quality Assurance Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Process client submissions and enter client and examinee information into the system.

• Confirm that all cases include the necessary information for the clinical review process.

• Maintain regular communication with the Clinical QA Department regarding workflow and the status of outstanding reports.

• Document all processes, communications, report statuses, and due dates effectively.

• Keep a daily log of files that need follow-up, clarification, or have concerns in the tracker.

• Receive finalized reports and assess them for completeness and accuracy, including correct formatting, grammar, and sentence structure.

• Ensure all invoicing is completed and billed daily in alignment with company practices and client contract agreements.

• Promptly manage and respond to incoming communications from physicians or clients inquiring about report status or information.

• Collaborate with transcriptionists and/or physicians’ offices regarding report specifics, clarifications, addendums, etc.

• Confirm that all medical records and reports are accurately documented and stored in the appropriate locations.

• Inform management of any report-related issues or concerns.

• Ensure all practices comply with HIPAA regulations, state and federal safety standards, and legal requirements.

• Facilitate the effective and efficient utilization of clinical resources and supplies.

• Execute other duties as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of clerical experience, or an equivalent combination of education and experience, is preferred.

• Experience in a medical office or the insurance industry is preferred.

• Must have a complete understanding of general computer operations, including fax, copier, scanner, and telephone.

• Proficiency in various software programs, such as Microsoft Word, Outlook, Excel, and the Internet, is essential.

• A thorough understanding of HIPAA regulations and compliance is required.

• Must be a proficient typist with a minimum typing speed of 40 W.P.M.

• Ability to follow instructions and accurately respond to management's directions.

• Demonstrates precision and thoroughness in work.

• Actively seeks ways to enhance quality and monitors personal work to ensure standards are met.

• Must exhibit exceptional communication skills by accurately conveying information, listening attentively, and asking clarifying questions as needed.

• Capable of working independently, prioritizing tasks, and utilizing time effectively.

• Must uphold confidentiality at all times.

• Should demonstrate and foster a positive, team-oriented atmosphere.

• Ability to maintain focus and concentration amidst normal or significant distractions.

• Must be able to perform well under pressure and in stressful situations.

• Demonstrates adaptability in managing changes, delays, or unforeseen events appropriately.

• Exhibits reliability and adheres to the company's attendance policy.

• Must maintain a professional and tidy appearance at all times, consistent with company standards.

🏝️ Benefits

• Competitive salary and compensation packages.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive work environment with a focus on teamwork and collaboration.