Class Manager – CRM

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact for all inquiries from the initial question to successful course completion.

• Collaborate closely with teaching, product, and administrative teams to identify and implement both organizational and interpersonal solutions.

• Diligently maintain class registers, monitor absences and course dropouts, ensuring smooth operational workflows.

• Provide empathetic, clear, and calm mediation as a liaison between participants and instructors during conflicts or special situations.

• Extend a warm welcome to new participants and ensure a professional and positive conclusion at the end of the course.

• Assist in the strategic and technical transition from Podio to HubSpot, ensuring a clean setup at the system level.

• Design, enhance, and execute operational workflows, pipeline logic, along with documentation and follow-up processes in HubSpot.

⛳️ Requirements

• A completed degree and ideally 1–3 years of professional experience in fields such as adult education, training providers, project management, or customer service.

• Practical experience with CRM systems and preferably some experience in the introduction, structuring, or enhancement of CRM processes (e.g., workflow and pipeline design).

• Outstanding communication abilities and confidence in negotiating in both German and English, both spoken and written.

• High social competence and empathy in daily interactions, maintaining composure during challenging conversations.

• Strong organizational and multitasking capabilities to manage complex structures and processes confidently, even in dynamic situations.

• Intercultural competence to foster a confident and respectful presence in an international and diverse environment.

• Nice-to-have: coaching or mediation training is not mandatory but a plus. Experience working with individuals under high stress is advantageous—empathy is crucial. If you have limited professional experience but have completed internships, we still encourage you to apply!

🏝️ Benefits

• A diverse role that offers a high degree of autonomy.

• The chance to actively shape and enhance processes.

• A motivated team with short decision-making paths.

• A modern work environment and flexible working models.

• Stay active with an Urban Sports Club membership.

• Support for your mental health through Nilo.

• Work under palm trees? Yes! Enjoy a workation of up to 2 × 4 weeks per year in EU countries.