Claims Team Lead – General Liability

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage a team of 4 General Liability adjusters responsible for Premise, Habitational, Risk Transfer, Construction, and New York Labor Law claims.

• Take ownership of the performance and well-being of the dedicated account, ensuring quality, efficiency, outcomes, and maintaining the client relationship.

• Assess reserves, coverage positions, and settlement strategies; approve decisions or escalate as needed within your authority.

• Directly manage escalations and the most intricate, high-exposure litigated cases.

• Conduct quality assurance and file reviews; coach team members on identified gaps to elevate overall performance.

• Act as the main claims contact for the client, addressing reporting, trends, and providing program-level recommendations.

• Guide outside counsel and investigative vendors on significant issues.

• Develop and refine claims guidelines, best practices, and process enhancements for the account, influencing the broader claims organization.

• Assist in hiring, onboarding, and continuous development of the team.

⛳️ Requirements

• At least 5 years of General Liability claims experience, including handling complex litigated third-party bodily injury and property damage cases.

• Previous experience as a team lead, supervisor, or in a formal mentorship/quality assurance role is highly preferred.

• Strong skills in policy interpretation: Reservation of Rights letters, coverage declinations, and coverage analysis.

• Active adjuster license: resident-state license where applicable, or a Designated Home State (DHS) license.

• Willingness to obtain any additional necessary licenses within 60 days, including completing state testing.

• Proven ability to exercise sound judgment regarding reserves, authority, and settlement strategies on high-exposure claims.

• Bachelor's degree or equivalent experience in the industry.

• JD or professional insurance designations are advantageous.

• Openness to travel for client and claims requirements.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching.

• Competitive paid time off policy – we prioritize our employees’ freshness, health, happiness, and energy!

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere to enhance your work-life balance.

• Provision of an Apple laptop, large second monitor, and other quality-of-life equipment as needed.

• Commitment to listening to your feedback to address and improve the ongoing challenges faced by adjusters in the claims role.

• Strive to minimize and eliminate administrative burdens from the adjuster role.

• Promote a culture of empathy, transparency, and empowerment within a remote-first environment.