Claims Supervisor – Commercial Auto Property Damage

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee a team within a shared service claims division, which includes:

• Managing the investigation and resolution of a high volume of low-severity commercial auto property damage claims.

• Providing ongoing coaching, development, and performance support to team members.

• Training and onboarding new staff members.

• Ensuring that claim handling adheres to best practices and compliance standards.

• Acting as a technical resource and subject matter expert for the team.

• Overseeing quality control initiatives, including file audits and compliance assessments.

• Identifying and implementing process and technology enhancements to improve claim assignment, workflow, and efficiency.

• Assisting with monthly reporting and billing activities.

• Researching and benchmarking industry best practices to promote continuous improvement efforts.

• Maintaining an active inventory of claims across various jurisdictions, with volume contingent on team size.

• Investigating, evaluating, reserving, and resolving claims in line with best practices and compliance regulations.

• Effectively communicating with policyholders, claimants, lienholders, agents, and vendors.

• Operating efficiently across multiple claims handling systems and platforms to manage claim files, document activities, and ensure timely resolutions.

• Fostering strong relationships between divisional contacts and the shared service team.

• Supporting vendor relationships and assessing vendor performance and opportunities.

• Encouraging collaboration between Corporate Claims and divisional partners.

⛳️ Requirements

• 2–4 years of supervisory experience in managing commercial auto property damage claims.

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, or a related field, or equivalent experience.

• Solid understanding of commercial auto claims processes, coverage, compliance, and best practices.

🏝️ Benefits

• We provide competitive benefits packages for both full-time and part-time employees.*

• Full-time employees are eligible for medical, dental, and vision coverage,

• wellness programs, parental leave, adoption assistance, and tuition reimbursement.

• Both full-time and eligible part-time employees can enjoy Paid Time Off and paid holidays,

• a 401(k) plan with company matching, an employee stock purchase plan, and commuter benefits.