Claims Supervisor – Catastrophe

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Lead the implementation of industry-leading practices in front-line claims adjustment.

• Supervise Functional and Team Leads.

• Uphold best practices, response logistics, continuous training, quality assurance, and operational management.

• Coordinate responses to catastrophes, including CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payment approvals, claim reopens, reporting, metrics, and performance management.

• Deliver training and feedback on performance trends and metrics.

• Engage in off-season training and logistical planning with external adjusting firms and vendors.

• Assist in the design, testing, and implementation of catastrophe claims processes.

• Manage and oversee technically complex catastrophe claims within designated authority limits.

• Assess large and intricate claims.

• Address file escalations and complex claim scenarios.

• Control loss costs and claim expenses.

• Ensure compliance of partner firms with claim-handling guidelines.

• Participate in file reviews and support the Quality Management program.

• Conduct reserve reviews and routine reconciliation as necessary.

• Travel as required to support catastrophe response and attend internal and vendor meetings.

• Provide extended-hours and weekend support during catastrophe events when necessary.

• Assist the daily claims team as needed.

⛳️ Requirements

• High School Diploma or GED is required.

• Minimum of 7 years in Daily/Catastrophe property claims, with at least 5 years specifically in Florida Property.

• Familiarity with common residential building and construction methods and practices.

• Must hold a Florida licensed All-Lines adjuster (620/720) and fulfill yearly Continuing Education requirements as mandated by the DFS licensing division.

• A California adjuster's license may be required in the future.

• Previous experience with an Insurance Carrier is essential.

• At least 3 years of management experience.

• Extensive knowledge in Florida Homeowners Claims and Litigation.

• Experience in Commercial Claims is a plus.

• Background in strategy, process management, improvements, and analytics pertaining to P&C claims.

• Experience in conducting claim file reviews.

• Excellent analytical, communication, presentation, and project management abilities.

• Collaborates effectively to implement claims handling and ensure quality.

• Proven ability to support the development and execution of claims strategies, best practices, handling processes, programs, and controls that lead to enhanced productivity and measurable savings in loss costs and expenses.

• Ability to function in a team environment with strong attention to detail.

• Strong internal customer focus and capability to build and manage relationships with claims personnel and project team members.

• Exceptional interpersonal skills, including team leadership, relationship building, and communication.

• Strong performance management, financial awareness, and colleague development skills.

• Proficient in Microsoft Office applications—Excel, PowerPoint, MS Word, etc.

• Proficient in the Xactimate estimation program.

• Must reside in one of the eligible states listed.

• Must be authorized to work for any U.S. employer without requiring visa sponsorship now or in the future.

🏝️ Benefits

• 100% employer-paid health insurance for employees.

• Up to 6% 401(k) match with immediate vesting.

• Long-term and short-term disability insurance.

• Three weeks of PTO to start.

• Generous paid holidays.

• Tuition reimbursement and support for continuing education.

• A collaborative and growth-focused culture.