Claims Supervisor – Catastrophe

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Lead the implementation of industry-best practices in front-line claims adjusting.

• Directly interact with partners to oversee Functional and Team Leads.

• Uphold best practices, response logistics, continuous training, quality assurance, and operational management.

• Organize responses to catastrophes, which includes CAT team mobilization, vendor staffing, process management, training, desk examiner adjusting, reserving, payment and approvals, claim reopens, reporting, metrics, and performance management.

• Deliver exceptional training to partners and provide constructive feedback based on performance trends and metrics.

• Engage in off-season training and logistical planning with external adjusting firms and vendors.

• Assist in the design, testing, and implementation of catastrophe claims processes.

• Supervise and ensure the accurate adjustment of technically intricate catastrophe claims within designated authority limits.

• Assess large and complex claims.

• Address escalated files and complicated claim scenarios.

• Manage loss costs and claim-related expenses.

• Ensure compliance of partner firms with claim handling protocols.

• Participate in file reviews and contribute to the Quality Management program.

• Conduct regular reserve evaluations and routine reconciliations as necessary.

• Travel to support catastrophe responses and attend internal and vendor meetings.

• Offer extended-hours and weekend assistance during catastrophic events as required.

• Provide support to the daily claims team when necessary.

⛳️ Requirements

• HS Diploma or GED is required.

• Minimum of 7 years of experience in Daily/Catastrophe property claims, with at least 5 years in Florida Property.

• Familiarity with common residential building and construction methods and practices.

• Must possess a Florida licensed All-Lines adjuster (620/720) and fulfill yearly Continuing Education requirements as mandated by the licensing division of DFS.

• A California adjuster's license may be required in the future.

• A Bachelor's or advanced degree is preferred.

• Previous experience with an Insurance Carrier is preferred.

• At least 3 years of management experience.

• Extensive knowledge of Florida Homeowners Claims and Litigation.

• Experience with Commercial Claims is a plus.

• Background in strategy, process management, improvements, and analytics pertaining to P&C claims.

• Experience in conducting claim file reviews.

• Strong analytical, communication, presentation, and project management skills.

• Ability to work collaboratively to effectively implement claims handling and quality measures.

• Proven success in developing and executing claims strategies, best practices, handling processes, programs, and controls that enhance productivity and result in measurable loss cost and expense reductions.

• Capacity to thrive in a team setting with a strong attention to detail.

• Excellent internal customer focus with the ability to cultivate and manage relationships with claims personnel and project team members.

• Strong interpersonal skills, including team leadership, relationship building, and communication.

• Proficient in performance management, financial awareness, and colleague development.

• Proficient in Microsoft Office applications including Excel, PowerPoint, MS Word, etc.

• Proficient with the Xactimate estimation software.

• Must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

• Must reside in one of the listed eligible states.

🏝️ Benefits

• 100% employer-paid health insurance for employees.

• Up to 6% 401(k) match with immediate vesting.

• Long-term and short-term disability insurance.

• 3 weeks of PTO to start.

• Generous paid holidays.

• Tuition reimbursement and support for continuing education.

• A collaborative and growth-oriented culture.