Claims Supervisor – Catastrophe

This is a fully remote position, open to applicants in Alabama, +13 more states.

📋 Description

• Implement industry-leading best practices in front-line claims adjustment.

• Supervise Functional and Team Leads.

• Uphold best practices, response logistics, ongoing training, quality assurance, and operational management.

• Coordinate responses to catastrophic events, which includes mobilizing the CAT team, staffing vendors, managing processes, training, desk examiner adjusting, reserving, payments and approvals, reopening claims, reporting, metrics, and performance management.

• Offer training and feedback based on performance trends and metrics.

• Engage in off-season training and logistical planning with external adjusting firms and vendors.

• Assist in the design, testing, and implementation of catastrophe claims processes.

• Oversee and manage technically complex catastrophe claims within assigned authority limits.

• Assess large and intricate claims.

• Address file escalations and complex claim scenarios.

• Administer loss costs and claim expenditures.

• Ensure compliance by partner firms with claim-handling guidelines.

• Participate in file reviews and contribute to the Quality Management program.

• Conduct reserve reviews and carry out routine reserve reconciliations as necessary.

• Travel as needed to support catastrophe responses and attend internal and vendor meetings.

• Provide extended-hours and weekend support during catastrophe events when required.

• Assist the daily claims team as necessary.

⛳️ Requirements

• High School Diploma or GED is required.

• 7 years of experience in Daily/Catastrophe property claims, with at least 5 years in Florida Property.

• Familiarity with common residential construction methods and practices.

• Must possess a Florida licensed All-Lines adjuster (620/720) and complete yearly Continuing Education as mandated by the DFS licensing division.

• A California adjuster's license may be required in the future.

• Previous experience with an Insurance Carrier is necessary.

• At least 3 years of management experience.

• In-depth knowledge of Florida Homeowners Claims and Litigation.

• Experience with Commercial Claims is a plus.

• Background in strategy, process management, improvements, and analytics related to P&C claims.

• Proficient in conducting claim file reviews.

• Exceptional analytical, communication, presentation, and project management capabilities.

• Collaborates effectively to implement claims handling and quality initiatives.

• Proven history of supporting the development and execution of claims strategies, best practices, handling processes, programs, and controls that lead to enhanced productivity and measurable loss cost and expense savings.

• Ability to work within a team environment while demonstrating meticulous attention to detail.

• Strong focus on internal customer service with the ability to cultivate and manage relationships with claims personnel and project team members.

• Excellent interpersonal skills, including team leadership, relationship building, and communication.

• Strong performance management, financial awareness, and colleague development capabilities.

• Proficiency in Microsoft Office applications—Excel, PowerPoint, MS Word, etc.

• Proficient in the Xactimate estimation program.

• Must reside in one of the listed eligible states.

• Must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

🏝️ Benefits

• 100% employer-covered health insurance for employees.

• Up to 6% 401(k) match with immediate vesting.

• Long-term and short-term disability insurance.

• 3 weeks of PTO to start.

• Generous paid holidays.

• Tuition reimbursement and support for continuing education.

• A collaborative and growth-oriented culture.