Claims Specialist II

This is a fully remote position, open to applicants in California.

📋 Description

• Review and clarify coverage specifics and the claims process for customers.

• Establish reserves for expected expenses and organize vehicle inspections and rental approvals.

• Respond to customer inquiries and concerns throughout the claims process to promote satisfaction and retention.

• Employ various communication methods (phone calls, emails, texts, letters) to gather information from involved parties, including witnesses.

• Examine law enforcement reports and seek additional evidence (dash cam footage, surveillance video) to evaluate the facts of loss and determine liability.

• Recognize and escalate high-risk cases with significant indemnity exposure or suspected fraud to supervisors for further examination or investigation.

• Review medical records to assess, negotiate, and resolve moderate bodily injury claims with legal representatives for both represented claimants and unrepresented individuals.

• Act as the primary contact for customers, collaborating with other departments to ensure a seamless claims experience and complete customer satisfaction.

• Work with a team to meet the needs of shared customers when necessary.

⛳️ Requirements

• High school diploma or equivalent; Bachelor’s degree is preferred.

• At least 6 months of customer service experience in a high-volume work environment or an equivalent combination of education and experience.

• Preferred 6-12 months of claims adjusting experience.

• Previous experience in a remote work setting is an advantage.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation time, sick leave, paid company holidays, and volunteer hours.

• Incentive bonus programs, potentially including holiday bonuses, referral bonuses, and performance-based bonuses.

• Comprehensive medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching contributions.

• A dynamic and engaging work environment.

• Opportunities for advancement.

• Education assistance programs.

• Professional and personal development opportunities.

• Company recognition program.

• Access to health and wellness resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.