Claims Specialist

This is a fully remote position, open to applicants in North Dakota, +3 more states.

📋 Description

• Deliver daily communication coverage for inbound and outbound interactions (via phone, email, etc.).

• Handle customer and retailer inquiries and follow up regarding the entire claims process (assessing coverage, dispatching inspection packets, authorizing technicians, ordering parts, suggesting exchanges, managing settlements, and addressing complaints).

• Review and oversee active claims while proactively following up to ensure timely closure, all while maintaining high standards of accuracy and customer service.

• Respond promptly to all communications from retailers, customers, and manufacturers.

• Receive and assess Inspection Packets from customers to determine warranty replacements or denials.

• Provide and facilitate Service Solutions for consumers, whether out-of-warranty or not covered by a protection plan.

• Have a foundational understanding of the retailer portal and offer guidance on claims.

• Process incoming calls by documenting updates and outlining any necessary follow-up actions.

⛳️ Requirements

• Successful comprehension and completion of existing training programs.

• Capability to perform functions essential for processing current claims.

• High School Diploma or General Education Degree (GED) required.

• Proficiency in computer usage and keyboard skills.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development.

• Supportive work environment.