Claims Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Efficiently manage and process incoming claims, ensuring accuracy, fairness, and timely resolutions.

• Engage directly with customers, providers, and partners to collect necessary documentation and clarify case details.

• Maintain clear, professional, and empathetic communication with insureds, brokers, and partners.

• Collaborate with our Claims Manager to investigate claims by reviewing documentation, identifying discrepancies or inconsistencies, and escalating issues when necessary.

• Keep detailed and compliant records for auditing and regulatory requirements.

• Work cross-functionally with product, engineering, and underwriting teams to enhance claims workflows and automate routine processes.

• Partner with cross-functional teams to understand both external and internal customer needs, implementing solutions that boost productivity.

• Monitor statistical data to ensure claims handling efficiency is upheld.

• Contribute to the development and refinement of our claims playbook, standard operating procedures, and knowledge base from the ground up.

⛳️ Requirements

• Demonstrated experience in claims handling roles or within the industry.

• Proven ability to build successful relationships with various stakeholders at all levels.

• Strong customer orientation and capability to thrive in a fast-paced environment.

• Proficient in MS Office Suite and Google Workspace applications.

• In-depth knowledge of coverage analysis, claims investigation, and litigation management.

• Exceptional problem-solving abilities and a proactive approach.

• Strong communication and collaboration skills, with the ability to work effectively as part of a team.

• Previous startup experience (Nice to haves).

• Bachelor’s or Master’s degree in Economy, Finance, Risk Management, or a related field (Nice to haves).

• Adjuster license(s) or CPCU/AIC designation(s) (Nice to haves).

• Familiarity with the regulatory landscape (Nice to haves).

• Authorized to work in Poland without the need for current or future employer-sponsored work authorization.

🏝️ Benefits

• 100% Remote Work

• Unlimited Paid Time Off

• Private Healthcare (Lux Med)

• Helping Hand Program

• Meaningful Equity

• High-Growth Startup Environment

• Exposure to the U.S. Insurance Market

• Career Growth Opportunities

• International Team & Cross-Border Collaboration

• Opportunity to Meet and Collaborate with Colleagues in the U.S. Through Occasional Business Travel