Claims Process Innovation Manager

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Direct the design, governance, and ongoing enhancement of claims processes across various business lines.

• Manage and prioritize a portfolio of process innovation and automation projects that align with business strategy and operational goals.

• Supervise and actively engage in the testing and validation of new vendor solutions, automation tools, and technology capabilities.

• Collaborate with Claims leadership, frontline operations, Casualty, and Shared Services to pinpoint and implement process enhancements.

• Uphold governance of standard claims processes, ensuring proper documentation, communication, change management, and organizational adoption.

• Work alongside Technology teams and Product Owners to confirm new functionalities, facilitate implementation, and guarantee the sustainability of changes.

• Conduct and lead vendor quality and performance evaluations.

⛳️ Requirements

• Over 7 years of experience in claims operations or process enhancement.

• Solid understanding of claims operations.

• Proven ability to lead initiatives and influence stakeholders effectively.

• Experience with vendor solutions and systems testing.

• Strong analytical and facilitation abilities.

• Previous experience in people or project leadership roles.

• Certification in Lean, Six Sigma, Agile, or Change Management.

• Background in governance or compliance oversight.

🏝️ Benefits

• Medical

• Dental

• Vision

• PTO

• 401k

• Company observed Holidays