Claims Operations Manager – Homeowners

This is a fully remote position, open to applicants in New York.

📋 Description

• Participate in the formulation and implementation of strategic and tactical initiatives for Claims.

• Drive continuous improvement initiatives by utilizing existing technologies and identifying new capabilities to enhance Claims outcomes.

• Act as a representative for claims in interactions with both internal and external stakeholders as necessary.

• Facilitate and support the Quality Assurance process across Property, Casualty, and Auto Claims.

• Advocate for and reinforce Kingstone’s Core Values through both words and actions.

• Exhibit a commitment to delivering exceptional service to Kingstone customers by ensuring claims excellence, ongoing improvement, and superior service.

• Cultivate and promote a positive and engaging workplace where all employees feel empowered, accountable, and valued.

• Encourage a culture of teamwork and responsibility within the Claims department and throughout Kingstone Insurance.

• Serve as the Subject Matter Expert on Claims technology, including the Snapsheet Claims platform.

• Oversee all aspects of talent management within their designated area, including recruitment, retention, and performance evaluation.

• Adhere to and advocate for company policies on reserving, compliance, cybersecurity, and other critical business procedures.

• Lead the Claims SOX and State Compliance programs and procedures, collaborating closely with Internal Audit.

• Utilize data analytics to identify trends, address issues, and develop effective plans for ongoing improvement.

⛳️ Requirements

• A four-year college degree is required.

• A minimum of 5 years of experience in Homeowners Claims handling at an insurance carrier.

• At least 3 years of experience in leading or supporting Claims technology and process enhancements.

• Experience with Casualty and Auto Claims is preferred, though not mandatory.

• Familiarity with Snapsheet Claims platform capabilities, including configuration and testing, is strongly preferred but not required.

• Technical expertise in Homeowners Claims handling, investigation, policy, and resolution.

• Proven track record of success in a Claims leadership or Claims Operations role.

• Experience with Claims technology, including vendor selection and representing the business during development, UAT, and operational readiness.

• Strong communication skills and the ability to collaborate effectively with all levels and functions within Kingstone.

• Capability to efficiently plan, prioritize, and organize work assignments.

• A change advocate skilled at fostering relationships with both internal and external stakeholders.

• Adaptable and versatile leader comfortable taking on various roles and responsibilities on a daily or weekly basis.

🏝️ Benefits

• Comprehensive health benefits.

• Life and disability insurance.

• 401(k) plan with company matching.

• Paid parental leave.

• Paid vacation, paid holidays, and a day off for your birthday.

• Peer recognition program.