Claims Operations Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and manage claims intake, triage, tracking, and escalation procedures across treaty and delegated authority reinsurance operations.

• Facilitate claims notifications, bordereaux, reserve changes, supporting documents, and information requests among cedants, reinsurers, fronting carriers, TPAs, and internal teams.

• Keep a comprehensive and auditable claims register detailing status, ownership, financial transactions, next steps, and escalation triggers.

• Oversee reporting and payment obligations.

• Collaborate with Technical Accounting and Treasury to ensure accurate and timely claims settlements.

• Drive operational resolution for aged claims, missing data, disputed items, and delayed responses.

• Appropriately escalate commercial, coverage, or conduct issues.

• Collaborate with Wordings, Legal and Compliance, and broking teams to ensure claims management adheres to contract terms and agreed authorities.

• Generate management reports on claims volumes, aging, reserves, payment status, exceptions, and recurring root causes.

• Enhance processes, controls, and systems as the portfolio expands, including the effective use of automation and structured data.

• Establish a reliable, unified view of claims and their financial status.

• Implement clear service standards, ownership, and escalation procedures for every active claim.

• Minimize aging and prevent avoidable exceptions while reinforcing client and market confidence.

⛳️ Requirements

• Over 5 years of relevant experience in claims operations, claims servicing, or reinsurance claims within a broker, insurer, MGA, managing agent, TPA, or reinsurer.

• Strong grasp of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration.

• Ability to coordinate various stakeholders and keep intricate matters progressing without sacrificing detail or accountability.

• Exceptional written communication, judgement, organization, and attention to detail.

• Comfort in a fast-paced environment where processes are being created and executed simultaneously.

• Preferred experience with Lloyd's and London market claims processes.

• Preferred experience in supporting delegated authority, specialty, or complex reinsurance portfolios.

• Familiarity with broker-management, claims, or accounting systems and data-driven process improvement is preferred.

🏝️ Benefits

• Performance-related bonuses.

• Equity participation.

• Employee equity offers.

• Work from anywhere approach.

• Flexible working arrangements for globally distributed colleagues and clients.

• Opportunity to be inventive and innovative.

• Multi-disciplinary environment.

• Flat organizational structure.

• Ownership and accountability.

• Equal opportunity and inclusive work environment.

• Strong constructive feedback culture.

• Support from skilled and talented colleagues.