Claims Manager – Complex

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily claims operations for designated lines of business (such as Property, Casualty, Auto, Workers’ Compensation, or Specialty).

• Guarantee consistent, prompt, and precise claim management that aligns with company standards, regulatory obligations, and service level agreements.

• Track claim inventory, cycle times, severity, leakage, and reserve sufficiency; proactively tackle trends and performance deficiencies.

• Ensure compliance with internal controls and audit standards.

• Directly manage a team of Claims professionals.

• Recruit, onboard, mentor, and cultivate a high-performing claims workforce with an emphasis on technical skills and succession planning.

• Set clear performance expectations and conduct regular coaching, performance evaluations, and corrective actions as necessary.

• Collaborate with Claims Leadership, Actuarial, Finance, and Legal to oversee indemnity and expense outcomes.

• Advocate for a customer-focused claims experience while balancing business and compliance needs.

• Implement enterprise and claims-specific initiatives, including process enhancements, technology integration, and operational transformation.

⛳️ Requirements

• Bachelor’s degree in Business, Risk Management, Finance, Insurance, or a related discipline (or equivalent experience).

• 8+ years of progressive experience in claims within P&C insurance.

• 3+ years of experience in people management within a claims setting.

• Proven track record in leading change initiatives or large-scale operational enhancements.

• Prior experience managing multiple lines of business or teams spread across different locations.

• In-depth knowledge of P&C claims handling procedures, coverage interpretation, reserving, and litigation management.

• Demonstrated experience in operating within a regulated environment; experience in a public company is preferred.

• Proficient in claims management systems and performance metrics.

🏝️ Benefits

• Annual incentive compensation.

• Medical, dental, vision & life insurance.

• Accident, critical illness & short-term disability insurance.

• Retirement plans with employer contributions.

• Generous time-off program.

• Programs designed to support employee well-being and financial security.