Claims Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of General Liability and Unsupported Excess Liability claims.

• Guarantee prompt, comprehensive, and cost-efficient resolution of claims by Third-Party Administrators (TPAs).

• Work collaboratively with leadership, underwriting, actuarial, and technology teams to enhance the claim management platform.

• Establish best practices across various casualty market segments, such as construction, hospitality, manufacturing, real estate, retail, and habitational risks.

• Cultivate relationships with internal and external stakeholders to secure exceptional claim outcomes.

• Employ a data-driven strategy for effective claims management.

⛳️ Requirements

• Over 10 years of experience in handling Commercial General Liability (CGL) claims related to Bodily Injury, Property Damage, and Personal & Advertising Injury.

• More than 5 years of experience managing litigated CGL claims, including the development and execution of defense strategies.

• At least 3 years of experience dealing with non-admitted market Excess & Surplus Lines claims.

• A minimum of 2 years overseeing claims managed by Third-Party Administrators (TPAs).

• Over 2 years of experience supervising claims professionals, focusing on coaching, mentoring, and performance enhancement.

• Demonstrated ability to analyze coverage and draft reservation of rights or coverage decision letters.

• Strong skills in litigation management, including the selection, direction, and evaluation of defense counsel.

• Experience in participating in quality assurance claim file reviews and driving process improvements.

• Analytical mindset: Capable of dissecting complex claims, assessing exposure, and formulating actionable strategies.

• Expertise in coverage: Ability to interpret and apply policy language with accuracy and clarity.

• Excellent communication skills: Ability to foster alignment among underwriting, legal, product, and operations teams.

• Proficient in technology and innovation: Skilled with modern claims systems, data, and analytics tools, and eager to implement workflow enhancements that promote speed, accuracy, and customer satisfaction.

• Customer-centric approach: Combining empathy and responsiveness with a high level of professionalism.

• Entrepreneurial spirit: Taking ownership, challenging the status quo, and contributing to the development of scalable, forward-thinking solutions.

• Decisive leadership: Making informed, timely decisions with confidence and accountability.

• Familiarity with Allied Healthcare and/or Professional Liability claims is a plus.

🏝️ Benefits

• Full remote flexibility and an asynchronous work culture.

• Unlimited Paid Time Off (PTO) along with fully paid sick leave.

• Comprehensive health benefits, including medical, dental, and vision coverage, with HSA and FSA options available.

• Additional financial security and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage.

• High levels of ownership and autonomy, with opportunities to contribute to the growth and direction of the company.

• The opportunity to make a significant impact while working with an ambitious, high-performing team.

• Experience the challenges and opportunities of a rapidly growing startup environment.