Claims Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver expert oversight and strategic decision-making on superannuation claims, ensuring equitable, consistent, and compliant outcomes for members while upholding the Trustee's responsibilities.

• Oversee complex and disputed claims, contest insurer and administrator decisions when necessary, and provide recommendations to governance forums.

• Evaluate service provider performance, generate claims reporting and insights, identify emerging risks and opportunities, and contribute to initiatives for continuous improvement.

• Offer guidance across the organization on claims-related issues while promoting best-practice claims management and favorable member outcomes.

⛳️ Requirements

• Possesses RG146 (or an equivalent) compliance and a minimum of 5 years’ experience in superannuation claims, encompassing both insured and non-insured claims as well as claims disputes (including AFCA).

• Brings extensive knowledge of superannuation law, insurance products, Trustee obligations, and governance frameworks, along with experience in managing complex and disputed claims.

• Shares Future Group’s mission and is passionate about transitioning Australia’s investments from fossil fuels to renewable energy.

• Advocates for leveraging financial power to foster a sustainable and equitable world.

• Additional desirable qualifications (not essential) include experience in a superannuation trustee office, legal or compliance settings, service provider management, regulatory engagement, or familiarity with APRA and ASIC claims-related requirements.

🏝️ Benefits

• Join a purpose-driven organization - dedicate your time to making the world a better place! The more we grow, the greater our impact on climate change and inequality.

• A B Corp organization that values ethical behavior internally and externally.

• Recognized as AFR's Best Place to Work 2026! Proud recipients of TWO awards: Best Medium Organization, and our industry category of Banking, Superannuation, and Financial Services (an accolade we also received in 2022!)

• Enjoy flexibility to integrate work into your life (not the other way around). School drop-offs/pick-ups and lunchtime gym sessions are commonplace here.

• Choose to work from home, one of our co-working spaces, anywhere in Australia, or even overseas (for a limited period).

• Opportunity to own a piece of the Future Group through our unique Employee Share Ownership Program (with some fine print).

• Participate in enjoyable company-wide events.

• Access progressive, people-centered policies and benefits including Menstrual and Menopausal Leave, Public Holidays swaps, Cultural Leave, Self Care Leave, and Gender Affirmation Guidelines and Leave.

• Take advantage of employee network groups for individuals from diverse backgrounds: SuperGenders for cisgender women, trans men and women, and non-binary individuals; SuperGlobal for culturally diverse individuals; and SuperPride for LGBTQIA+ individuals. These groups provide a safe and supportive environment for sharing experiences and ideas.

• Inclusive parental leave package, offering 20 weeks of paid parental leave for birthing and non-birthing parents of all genders.

• A laptop for remote work along with an allowance to ensure your home working setup is comfortable.

• Additional perks such as access to our Employee Assistance Program (EAP), the option to purchase leave, novated leasing arrangements for electric vehicles, and more surprises to discover!