Claims Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct thorough and timely investigations regarding the coverage, liability, and damages for each claim assigned to you.

• Proactively manage each assigned claim to achieve the most timely and cost-efficient resolution.

• Develop and sustain positive and productive relationships with both internal and external stakeholders, including policyholders, brokers, carrier partners, and Risk Engineers.

• Oversee and guide assignments to experts and external counsel, ensuring these vendors meet or surpass our service expectations.

• Contribute to our data collection initiatives and models by effectively utilizing the Counterpart claim system to accurately record vital details about each claim.

• Recognize and report insights into emerging claims trends across various industries, regions, and key business segments.

• Provide user-level feedback and insights to aid in the ongoing enhancement of our claim handling processes, guidelines, and systems.

• Ensure that every interaction with our insureds and brokers accurately reflects our brand, mission, and vision.

⛳️ Requirements

• A minimum of 5 years of professional experience, including at least 2 years of litigation or claims management in one or more of the following areas:

• Employment Practices Liability

• Miscellaneous Professional Liability

• Directors and Officers Liability

• Errors and Omissions Liability

• Prior experience with a carrier or broker is advantageous.

• A Bachelor’s degree is required; a law degree (J.D.) and professional designations (RPLU, AIC, etc.) are highly preferred.

• Must have all required state claim adjuster licenses or be able to acquire them within 90 days of hiring.

• Demonstrated ability to work independently on complex issues as well as collaboratively as a team player to support colleagues when needed.

• High level of personal initiative and leadership capabilities.

• Outstanding time management, problem-solving, and organizational skills.

• Proficient in operating in a paperless claims environment and using Microsoft Office applications (Word, Excel, etc.). Familiarity with the Google Docs Editors suite is a plus.

• Willingness to engage in creative thinking and leverage data-driven insights to navigate obstacles to resolution.

• Excellent communication skills, both verbal and written.

• Ability to thrive in a fully remote work environment and travel as required (approximately 10-15%).

🏝️ Benefits

• Stock Options: Every employee can share in the value they create at Counterpart through our employee stock option plan.

• Health, Dental, and Vision Coverage: We cover up to 100% of your monthly contributions for health, dental, and vision insurance, as well as up to 80% coverage for family members.

• 401(k) Retirement Plan: We prioritize your financial health by offering a 401(k) option to assist you in saving for retirement.

• Parental Leave: Birthing parents are entitled to up to 12 weeks of parental leave at 100% of their regular pay following the birth of their child, with an option for an additional 4 unpaid weeks. Non-birthing parents receive 8 weeks of parental leave at 100% of their regular pay.

• Unlimited Vacation: We provide flexible time off, allowing you to take the time you need.

• Work from Anywhere: Counterpart is a fully distributed company without a central office, enabling employees to work from wherever they perform best, with opportunities to meet in person a few times a year.

• Home Office Allowance: New employees receive a $300 allowance to equip their home office with necessary equipment and accessories.

• Wellness Stipend: $100 per month to spend on items or services that promote your wellness (e.g., massage or gym membership, meditation app subscription, etc.).

• Book Stipend: We support your intellectual growth with a stipend to purchase books, e-books, or educational materials relevant to your role or professional interests.

• Professional Development Reimbursement: We offer up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise.

• No Working Birthdays: Enjoy your birthday off to relax, celebrate your special day, and spend time with loved ones.

• Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year.