Claims Insurer Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage the daily relationships with essential insurer partners’ claims teams, including key contact points and team leaders.

• Supervise insurer performance by monitoring SLAs and proactively addressing potential issues.

• Collaborate with claims teams to obtain feedback and insights on insurer performance and convey this information constructively to insurer partners.

• Oversee the requirements for insurer claims portal access and track its usage with Category Leaders.

• Ensure compliance and governance regarding portal access for new joiners and those leaving the organization.

• Work closely with the National Technical Claims Lead and Operations & Transformation Lead to provide feedback.

• Serve as an escalation point for Category Leads and insurers concerning any concerns.

• Coordinate with relevant parties to assist in resolving issues.

• Advocate for the Everywhen claims proposition among insurer claims teams.

• Contribute to delivering a proactive, efficient, and effective claims service for commercial motor and enterprise clients.

⛳️ Requirements

• Proven experience as an insurance professional.

• Capability to establish and sustain relationships with teams and stakeholders throughout the organization.

• Excellent interpersonal and communication abilities.

• Comprehensive understanding of all general classes of insurance.

• Proficient in reading, comprehending, and interpreting policy wordings.

• Confidence to challenge insurers on policy interpretations and apply this understanding to claims.

• Ability to manage expectations in a professional manner.

• Strong negotiation, contracting, consultancy, facilitation, influencing, presentation, and communication skills.

• Capacity to work in environments where occasional ambiguity exists.

• Experience in managing client relationships.

🏝️ Benefits

• Holiday entitlement of 26 days plus bank holidays.

• Opportunities for career advancement across the entire Ardonagh family.

• Acquire CII or ACII qualifications to enhance your knowledge and career opportunities.

• Pension scheme available.

• 24-hour support for physical and mental well-being.

• One paid volunteering day.

• The Spotlight Awards.

• Commitment to equal opportunities, diversity, equity, and inclusion.