Claims Director – Rideshare

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a comprehensive strategy for customer experience that aligns with Reserv’s mission and growth objectives.

• Establish KPIs and performance metrics aimed at enhancing satisfaction, retention, and the overall quality of experience.

• Recognize emerging trends and technologies to continually improve our claims experience.

• Represent the voice of the customer in critical business decisions.

• Build, lead, and nurture a high-performing claims team.

• Oversee recruitment, onboarding, coaching, and continuous professional development.

• Conduct regular performance assessments and promote a culture of excellence, innovation, and accountability.

• Act as the escalation point for complex or sensitive customer issues, offering strategic guidance and resolution.

• Utilize data, analytics, and customer feedback to pinpoint pain points and implement enhancements.

• Collaborate with Product and Engineering teams to guide the development of tools, systems, and processes that improve efficiency and outcomes.

• Work closely with leaders from Claims Operations, Product, Engineering, and Marketing to advance customer-centric initiatives.

⛳️ Requirements

• Bachelor’s degree in business, marketing, communications, or a related discipline (advanced degree preferred).

• More than 10 years of experience in insurance claims across various lines; property and/or auto experience is highly preferred.

• Over 5 years of management experience, preferably with remote teams.

• Demonstrated ability to achieve results, navigate challenges, and promote continuous improvement.

🏝️ Benefits

• Generous health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive PTO policy – we prioritize our employees' well-being and happiness!

• Comprehensive family leave policy following 8 months of continuous service.

• Flexible work-from-anywhere arrangements to support work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as needed.

• We believe technology should simplify your life, not complicate it!

• We will actively seek your feedback to address and improve the long-standing challenges faced by adjusters and in the claims role.

• Strive to minimize and eliminate the administrative burdens associated with the adjuster role.

• Cultivate a culture of empathy, transparency, and empowerment in a remote-first environment.