Claims & Client Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Utilize data and insights to analyze claims performance and uncover areas for enhancement.

• Serve as a reliable partner, facilitating improved outcomes for both customers and clients.

• Generate comprehensive reports, analyses, and performance dashboards.

• Detect claims trends, anomalies, and root causes to aid in improvement initiatives.

• Collaborate with operational teams to minimize claim drivers and enhance processes.

• Function as a Claims Subject Matter Expert (SME) on business projects and change initiatives.

• Provide significant Management Information (MI) and performance updates to stakeholders.

• Assist in onboarding new clients while fostering strong, ongoing relationships.

• Lead client review sessions and contribute to the implementation of service enhancements.

• Work together with Client Development and Customer Experience (CX) teams to improve the customer journey.

⛳️ Requirements

• Proven experience in claims, customer service, client services, or operational performance environments.

• Strong analytical and reporting abilities, with proficiency in Excel, Power BI, SQL, Databricks, or similar tools.

• Exceptional stakeholder management and communication skills.

• Experience in client interactions and building trustworthy relationships.

• A proactive, solution-oriented mindset towards problem-solving.

• Strong organizational skills with the capacity to manage multiple priorities effectively.

• A passion for continuous improvement and achieving excellent customer outcomes.

🏝️ Benefits

• Exciting opportunity to merge analytical skills with stakeholder engagement.

• Strong collaborations with internal and external stakeholders.

• Continuous improvement driven by data-informed recommendations.