Claims Adjuster II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming claim inquiries from dealers, repair facilities, sales agents, contract holders, and others through the appropriate channels.

• Handle contacts from the claims queues, including email and chat communications from dealers, repair facilities, sales agents, as well as both internal and external customers.

• Address various requests from managers and the lead adjuster.

• Communicate with a variety of vendors throughout the claim adjudication process, as necessary.

• Execute additional responsibilities as assigned and directed by management.

⛳️ Requirements

• Familiarity with the service contract, insurance, or automotive sectors.

• Experience working in a claims or automotive environment.

• Strong verbal and written communication skills, with the ability to engage effectively with various stakeholders, both internal and external.

• 1-2 years of experience in a dynamic automotive, insurance, or claims setting.

• Some automotive background, preferably in a service department as a technician, service writer, or warranty administrator.

• A high school diploma or equivalent is required.

• Automotive training or experience is preferred.

• Some college education is desirable.

• Relevant work experience may be considered in lieu of formal education.

• Mechanical certifications (ASE) are an advantage.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Mental health benefits.

• Employee assistance program.

• Paid time off.

• Paid parental leave.

• Short-term disability coverage.

• Cultural observance day.

• Contributions to healthcare accounts.

• Pension plan.

• 401(k) plan with company matching.

• ProHealth Rewards platform.