Claims Adjuster – Commercial Auto Excess Casualty

📋 Description

• Investigate, assess, and resolve intricate commercial auto liability claims that involve excess layers of coverage, catastrophic injuries, multi-vehicle incidents, and high-exposure situations.

• Perform comprehensive coverage analysis, encompassing policy interpretation, endorsements, exclusions, and considerations across multiple jurisdictions.

• Generate coverage position letters, including reservations of rights and denials, in accordance with regulatory guidelines and internal standards.

• Manage litigation processes in collaboration with defense counsel to evaluate strategies, monitor case developments, and ensure decision-making is cost-effective and data-driven.

• Utilize Reserv's AI-powered tools to analyze claim summaries, predict severity, and derive structured data insights to improve accuracy and efficiency.

• Assess the handling by primary carriers and identify when excess involvement becomes necessary, ensuring timely and appropriate action.

• Collaborate with MGAs, carriers, brokers, and internal teams, ensuring clear communication and upholding Reserv's high-touch, white-glove service standards.

• Record all claim activities within Reserv's cutting-edge claims platform, ensuring data integrity and compliance with both internal and external requirements.

• Engage in audits, trend analysis, and feedback loops to promote continuous improvement and provide insights for underwriting.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 10 years of experience in commercial auto liability or casualty claims, ideally with a focus on excess or high-severity cases.

• Extensive knowledge in coverage analysis, litigation management, and complex liability assessments.

• Exceptional communication skills, capable of translating complex issues into clear, actionable insights.

• Comfort in a technology-driven environment utilizing modern systems and data-rich workflows.

• AIC, CPCU, SCLA, or similar designations are preferred. A JD is also a significant advantage.

• Experience with MGAs, TPAs, or non-admitted/excess & surplus lines is desirable.

• Familiarity with AI-enhanced claims tools or modern claims platforms is a strong plus at Reserv.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching.

• Competitive PTO policy to keep our employees refreshed, healthy, happy, and energized!

• Generous family leave policy available after 8 months of continuous employment.

• Flexibility to work from anywhere to support work-life balance.

• Provision of an Apple laptop, a large secondary monitor, and additional quality-of-life equipment you may desire.

• Technology is designed to simplify your life, not complicate it!

• We value your feedback to enhance and address long-standing challenges faced by adjusters in the claims role.

• Commitment to minimizing and eliminating administrative tasks associated with the adjuster role.

• Cultivation of a culture rooted in empathy, transparency, and empowerment in a remote-first setting.