This is a fully remote position, open to applicants in Switzerland.

• Ensure the consistent operation of the Citrix farm (on-premises)

• Provide 2nd level support for the Citrix infrastructure

• Analyze and resolve incidents related to user profiles, sessions, and Citrix applications

• Troubleshoot connection drops, performance issues, and application errors

• Conduct daily monitoring and oversight of the Citrix environment

• Review system resources such as CPU, RAM, and storage

• Analyze event logs and manage alerts and alarms

• Collaborate with internal support and infrastructure teams

• Document incidents, solutions, and operational procedures

• Several years of experience in 2nd level support within a Citrix environment

• Familiarity with profile management solutions such as FSLogix, Citrix Profile Management, or similar technologies

• Strong knowledge of Windows Server along with Active Directory and Group Policy (GPO)

• Experience in profile and session management

• Proven ability to troubleshoot and resolve issues in complex Citrix environments

• Knowledge of Citrix Studio and PowerShell is a plus

• Experience in administering Citrix Virtual Apps and Desktops is advantageous

• Familiarity with monitoring and logging tools is beneficial

• A high level of personal responsibility and an independent, reliable working style

• Team-oriented individual with excellent communication skills and a strong customer service focus

• Analytical thinker with a structured approach

• Fluent in German

• No information about additional benefits or perks provided.

Citrix Support Engineer

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