Child Support Call Center Agent

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Manage inquiries for the New Jersey Department of Human Services Office of Child Support through inbound calls.

• Address telephone inquiries and concerns by following established procedures and guidelines, ensuring the quality and integrity of each call.

• Provide answers to questions regarding various topics, including child support payment history and account details.

• Reset personal identification for callers who are unable to use the Interactive Voice Response system for self-service.

• Collect information, research and resolve inquiries, while accurately documenting customer calls.

• Comprehend and retain a significant amount of information effectively.

• Professionally respond to and manage escalated calls.

• Communicate suitable options for resolution in a timely manner.

• Assess customer needs and inform them about available services and resources.

⛳️ Requirements

• High School diploma or GED is required.

• Background check and drug screening are mandatory.

• A minimum of 2 years of experience in a high-volume call center or customer service role.

• Proficient with computer systems, including data entry and database documentation.

• Typing speed of at least 30 WPM.

• Dual screens/monitors are necessary for this position.

• Must possess your own equipment (PC); Mac is not compatible.

• Internet speed must be a minimum of 400 Mbps.

• Laptop specifications: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher; a screen size of 14” or larger is required (external 20” or larger is recommended).

• Must be running Windows 10 OS 64-bit.

• The computer should have a minimum memory (RAM) of 8 GB, with 16 GB recommended.

• An Ethernet cable of 50 feet or longer is required.

🏝️ Benefits

• Paid training provided.

• Opportunities for career advancement.

• Comprehensive benefit options available.