Chief Information Officer, Virtual

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire and sustain a comprehensive understanding of the client’s business, workflows, and priorities.

• Engage in continuous exploration of the client’s business model, organizational framework, objectives, and challenges.

• Partner with clients to outline current versus desired workflows.

• Evaluate client business processes to identify enhancement opportunities through technology.

• Create and uphold both short-term and long-term strategic roadmap profiles for each client.

• Support the onboarding of new clients and conduct 90-day reviews to ensure effective implementation of purchased services.

• Facilitate regular strategic review meetings with clients to reassess goals, evaluate IT performance, and adjust plans accordingly.

• Design and present technology proposals, including generating cost estimates.

• Develop strategies for remediation and process enhancements to avert recurring issues or incidents.

• Collaborate with the Technical Alignment Manager to spot discrepancies with EO and industry standards.

• Aid in formulating security policies, compliance frameworks (HIPAA, SOC 2, PCI), and business continuity strategies.

• Guide the cybersecurity strategy, addressing aspects such as backup, MFA, and endpoint protection.

• Assist clients in preparing for transitions by communicating the business implications and training requirements for IT changes.

• Facilitate the successful adoption of new technologies by aligning implementation with workflow needs.

• Provide business-level insights to support training, communication, and engagement strategies.

• Establish and foster strong, collaborative, and long-lasting relationships with clients and end users.

• In partnership with the Service Delivery Manager, participate in regular meetings and conduct monthly “soft-check-ins" to ensure client satisfaction.

• Liaise with key stakeholders to address and resolve issues related to client, contract, or service risks.

• Collaborate with the SDM to facilitate and follow up on CSAT and NPS surveys.

• Proactively oversee license, contract, and subscription renewals to ensure continuity and satisfaction for clients and partners.

• Maintain precise account records and pipeline data utilizing CRM tools.

• Monitor and report on key account activities, forecasts, and feedback.

⛳️ Requirements

• MUST possess experience as a Solutions Engineer.

• Over 10 years of experience in IT, including more than 5 years in leadership and client-facing roles.

• A bachelor’s degree in Business or a related discipline.

• Prior experience with Managed Service Providers and B2B account management.

• Extensive understanding and experience in business operations and finance.

• Comprehensive knowledge of various IT products and solutions.

• Experience with regulatory frameworks and governing bodies (HIPAA, SOC, etc.).

• Proven ability to offer both strategic guidance and operational support to clients and team members.

• Strong organizational and technical problem-solving capabilities.

• Experience in prioritizing multiple responsibilities in a fast-paced environment.

• Excellent communication (both written and verbal) and interpersonal skills.

• Committed to customer service and satisfaction.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401K with employer match.

• Paid time off and holidays.

• Opportunities for career growth and development.

• Support for training and certification.