Chemical Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• The Chemical Technician is essential in fostering customer engagement and enhancing customer retention.

• This role involves ensuring optimal customer satisfaction, addressing and resolving immediate concerns, proactively managing potential issues, and pinpointing opportunities for improvement in the customer experience.

• Deliver expert, professional solutions to all clients, enabling their businesses to thrive while ensuring their customers are pleased with a clean, shiny, dry vehicle every time they utilize our products.

• Responsible for site preventative care and troubleshooting, including titration of products as required, volumetrics for product as necessary, and minor repairs to chemical equipment and applications.

• Accountable for customer satisfaction by overseeing site chemical conversions and installations while keeping clients updated on progress. Monitor customer levels and manage chemical inventory and replenishment orders for assigned sites.

• Maintain Wash Key Reporting and Service Reports, and conduct NCS Site Surveys using the provided template.

• Support and execute corporate accounts (CTC) according to established protocols, provide on-site revenue program training, and conduct basic technical and chemistry training with relevant personnel at the location.

• Keep accurate and current computer files (SF, Portal, Google & CTM) related to customers and their concerns.

• Analyze customer outputs and suggest recommendations for technical updates or methods to enhance efficiency and increase wash counts at designated sites.

• Customer Expansion: Identify new opportunities for our accounts, initiate initial discussions, and communicate findings to sales management.

⛳️ Requirements

• Preferred: Associate Degree in Business Administration or a related field; or equivalent practical experience.

• Experience in the car wash industry is preferred but not mandatory.

• Basic mechanical knowledge and aptitude are essential.

• Strong communication skills are required to interact effectively at all organizational levels.

• Proficient in Microsoft Office and possess basic computer knowledge.

• Proven ability to deliver the highest standard of customer service and support.

• Capable of functioning with minimal oversight and thriving in a team-oriented environment.

• Must be a self-motivated individual with a strong drive to succeed.

• Exceptional organizational skills and meticulous attention to detail are required.

• Willingness to support overnight travel up to 40% based on territory and customer requirements.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage.

• Matching 401(k) plan.

• Paid time off.

• Professional development opportunities.

• Training programs.

• Flexible work arrangements.

• Opportunities for career advancement.