Chat & Community Support Specialist

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform and respond within established SLA targets.

• Monitor and engage with user posts in community spaces such as Discord, Facebook Group, and social media comments.

• Accurately and warmly resolve common issues including offer inquiries, account problems, and navigation assistance.

• Document and escalate complex or sensitive issues to the appropriate team.

• Contribute to the knowledge base of the help center.

• Identify and report trends in user issues or feedback to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• A degree is not necessary.

• Quick and accurate typing skills are essential, as live chat interactions are fast-paced.

• Exceptional written communication skills are required, demonstrating clarity and empathy.

• Ability to manage multiple conversations at once without compromising quality.

• Demonstrate patience with frustrated users by de-escalating situations rather than matching their energy.

• Familiarity with support or chat tools (e.g., Intercom, Zendesk, Crisp, or similar) is advantageous.

🏝️ Benefits

• Competitive hourly pay ranging from $15 to $21/hr.

• Fully remote work environment.

• Flexible scheduling options available during support windows.

• Paid training provided on the platform and support tools.

• Access to the complete NoGigiddy earning opportunity network.