Chat and Community Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are provided within SLA targets.

• Oversee and reply to user contributions in community spaces such as Discord, Facebook Group, and social media comments.

• Address common issues (questions regarding offers, account difficulties, navigation assistance) with precision and a friendly demeanor.

• Refer complex or sensitive matters to the appropriate team, ensuring thorough documentation is provided.

• Assist in enhancing the help center knowledge base.

• Identify patterns in user issues or feedback and communicate them to the product and content teams.

• Ensure a consistent tone and quality across all customer support interactions.

⛳️ Requirements

• No formal degree is necessary.

• Quick and precise typing skills — live chat interactions occur rapidly.

• Outstanding written communication skills — clear and empathetic responses are essential.

• Capable of managing multiple conversations at once without sacrificing quality.

• Patient with users who may be frustrated — you focus on de-escalating situations rather than mirroring their energy.

• Familiarity with support or chat platforms (such as Intercom, Zendesk, Crisp, or similar) is an advantage.

🏝️ Benefits

• Competitive hourly pay ranging from $15–$21/hr.

• Fully remote work environment.

• Flexible scheduling options available during support hours.

• Paid training provided on the platform and support tools.

• Access to the extensive NoGigiddy earning opportunity network.