Chargeback Operations Intern

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Analyze and address card and ACH disputes submitted against Sezzle.

• Investigate disputed credit card, debit card, and ACH transactions, ensuring resolution within the designated timeframes.

• Collaborate cross-functionally with fraud and disputes departments to establish next steps on a case-by-case basis.

• Examine transactions utilizing internal policies and review methodologies to detect patterns and trends.

• Assess account behaviors through internal systems and tools.

• Work alongside analysts, operations specialists, data scientists, and engineering teams to enhance loss prevention mechanisms, processes, and tools.

• Maintain a comprehensive understanding of fraud prevention strategies and technologies.

• Meet service level agreements for prompt case resolution while minimizing potential losses.

• Address escalations from both internal and external stakeholders.

• Suggest process improvements and scaling opportunities to management.

⛳️ Requirements

• Proven experience in data analysis and the ability to make significant decisions in a fast-paced and occasionally ambiguous environment.

• Strong attention to detail and capacity to manage multiple tasks simultaneously.

• Exceptional problem-solving and analytical abilities.

• Strong business acumen and effective communication skills.

• Self-starter with the ability to operate with minimal supervision following training.

• Demonstrated experience using Claude or similar large language model tools.

• Comfortable utilizing AI to boost productivity, research, and communication.

• Availability to work full-time Monday through Friday, from 9:00 am to 5:30 pm Central Time.

🏝️ Benefits

• Paid internship