This is a fully remote position, open to applicants in Brazil.

• Evaluate disputes and chargeback procedures to establish the suitable course of action.

• Perform comprehensive investigations: analyzing transaction timelines, gathering evidence, tracing money flow, and conducting root cause analysis.

• Develop and assess representment/defense cases that are concise, well-documented, and focused on winning.

• Examine data to uncover patterns, detect fraud signals, and identify process gaps that require attention.

• Utilize (and contribute to the enhancement of) our AI and automation tools to expedite and refine dispute resolutions.

• Collaborate with various teams across CloudWalk, including Risk, Compliance, Product, Data, and Engineering.

• Proficient in utilizing LLMs and AI tools in your daily tasks and eager to learn about agent frameworks (LangChain, Mastra, etc.).

• Some familiarity with coding/scripting (reading code, SQL, light automation) — engineering expertise is not necessary.

• Possess strong analytical thinking and a natural curiosity ("why did this happen?" is your default approach).

• Have a problem-solving mindset and a keen desire to learn (facing new challenges every day).

• Detail-oriented with the capability to prioritize a busy workload.

• Exceptional writing skills for creating case summaries, dispute defenses, and Slack communications.

• Clear communication in discussions, meetings, and direct messages.

• Ownership mentality — you recognize what is amiss, suggest improvements, and drive decisions rather than just executing tasks.

• Maintain high integrity and discretion when handling sensitive financial information.

• [Insert Benefit 1]

• [Insert Benefit 2]

• [Insert Additional Benefits if needed]

Chargeback Analyst

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