Channel Sales Director

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Manage established, field-level relationships with individual advisors, reseller representatives, and BPO technology contacts throughout the Central territory.

• Take responsibility for generating a qualified pipeline from partner-submitted opportunities within the territory, focusing on direct engagement rather than program or agreement management.

• Adhere to a 24-hour response protocol for all partner-submitted opportunities starting from Day 1.

• Enhance Omilia's visibility and presence within the Central partner ecosystem across various segments.

• Focus on engaging with key TSD anchors in the territory, including AppDirect Chicago HQ and AVANT Chicago HQ, to optimize advisor activation.

• Supply field intelligence to Channel Directors regarding partner activities, competitive trends, and advisor/reseller sentiments in the territory.

• Ensure accuracy in the territory pipeline, guaranteeing that partner and advisor attribution in CRM accurately reflects actual deal sourcing.

• Key Responsibilities

• Operate within the partner ecosystem across all segment types in the Central territory.

• Develop and sustain active relationships with individual advisors, reseller representatives, and BPO technology contacts in the region.

• Represent Omilia at regional TSD events, reseller summits, and partner meetups.

• Collaborate on active partner-submitted opportunities by qualifying leads, providing Omilia domain expertise, and introducing the Omilia AE.

• Maintain a 24-hour response protocol for all partner-submitted opportunities from Day 1.

• Promote Omilia's awareness among CCaaS platform field teams (Five9, Genesys, NICE CXone, Talkdesk) operating in the Central territory.

• Build and oversee a territory pipeline from partner-sourced deals and accurately track it in CRM with correct partner and advisor attribution.

• Provide field intelligence to Channel Directors about partner activities, competitive dynamics, and advisor/reseller sentiments in the territory.

• Prioritize engagement with advisors, reseller representatives, and BPO contacts to maximize qualified pipeline generation within the territory.

⛳️ Requirements

• 3–7 years of experience in a field channel, overlay, or partner sales role within the Central market.

• Established relationships with technology advisors, reseller representatives, or BPO technology contacts in the Central territory — essential for external hires.

• Proven track record of meeting quotas in a field channel or overlay role.

• Familiarity with CCaaS platform ecosystems and how AI/automation solutions integrate with contact center platforms.

• Preferred presence in the Chicago area or strong knowledge of the Central market; recognition of AppDirect Chicago HQ and AVANT Chicago HQ as significant TSD anchors in the territory.

• Nice to have:

• Prior experience as a TSD advisor, sub-agent, or CCaaS supplier-facing overlay in the Central territory.

• Existing relationships with AVANT or AppDirect/TBI Central agencies; presence at AVANT Chicago HQ is a strong advantage.

• Familiarity with conversational AI or contact center automation solutions.

• Omilia Note

• Actively and effectively contribute as an integrated team member.

• Serve as an Omilia ambassador in all interactions.

🏝️ Benefits

• Fixed compensation;

• Long-term employment with vacation days;

• Opportunities for professional development (courses, training, etc.);

• Being part of innovative technology products that have a global impact in the service industry;

• Work alongside proficient and enjoyable colleagues;

• Access to Apple gear.