Channel Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of the complete activation lifecycle for regional integrators, carrier-owned distribution partners, and SI-led CCaaS deployment partners in priority LATAM markets, from initial engagement to establishing a productive, revenue-generating relationship.

• Foster sustainable growth of partner-sourced pipeline in Brazil, Mexico, and other key markets, ensuring that the channel contributes a consistent and predictable share of regional bookings in line with established targets.

• Ensure the accuracy of LATAM channel data by maintaining timely and consistent CRM pipeline attribution for all partner-sourced opportunities, facilitating reliable forecasting and performance reporting for partners.

• Enhance and safeguard Omilia's reputation and presence within LATAM partner communities, positioning the company as a credible, engaged, and user-friendly vendor compared to other CCaaS and conversational AI providers.

• Serve as the operational backbone for the region's unique channel go-to-market strategy, providing the Channel Director, LATAM with the necessary field intelligence, partner relationships, and pipeline visibility to make informed strategic choices.

• Identify and escalate any gaps, risks, or underperformance within the LATAM partner network before they adversely affect regional revenue, proposing corrective measures when necessary.

• Key Responsibilities

• Assist the Channel Director, LATAM in activating regional integrators, carrier-owned distribution partners, and SI-led CCaaS deployments.

• Cultivate and maintain relationships with regional technology advisors, telecom integrators, and contact center-focused SIs in priority markets.

• Collaborate on active partner-submitted opportunities alongside the Channel Director, LATAM and Omilia Account Executives.

• Promote awareness of Omilia within LATAM partner communities through events, training sessions, and direct engagement.

• Maintain precise CRM pipeline attribution for LATAM partner-sourced opportunities.

• Monitor partner performance and engagement, highlighting risks or gaps to the Channel Director, LATAM.

• Represent Omilia at regional partner and industry events to enhance brand visibility and generate leads.

• Perform additional duties as assigned.

⛳️ Requirements

• 3-7 years of experience in channel development, partner sales, or business development within LATAM technology markets.

• Strong grasp of LATAM go-to-market dynamics, including regional telecom integrators, carrier distribution (Telefonica/Movistar, Claro), and SI-led deployment models.

• Proficiency in Spanish and/or Portuguese, along with fluency in English.

• Excellent relationship-building and co-selling capabilities with a partner-first approach.

• Ability to work independently across multiple priority markets and manage a distributed partner network.

• Nice to have:

• Experience in CCaaS, contact center technology, or conversational AI.

• Established relationships with regional CCaaS SIs or telecom integrators in Brazil or Mexico.

• Knowledge of emerging conversational AI adoption in LATAM enterprise markets.

• Background in a startup or high-growth SaaS environment.

🏝️ Benefits

• Fixed compensation;

• Long-term employment with vacation days;

• Opportunities for professional development (courses, training, etc);

• Participation in successful cutting-edge technology products that are making a global impact in the service industry;

• Competent and enjoyable colleagues;

• Apple equipment.