Channel Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the post-sales lifecycle for a portfolio of customer accounts sourced through channels, facilitating onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.

• Act as the primary contact at Patch My PC for the end-user customer while coordinating with the originating partner regarding renewals, upgrades, deal registration, and other commercial activities.

• Collaborate closely with the Partner Development Manager to synchronize on renewal strategies, expansion opportunities, and partner engagement for any account where the partner has a commercial interest.

• Cultivate trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience.

• Ensure meticulous CRM hygiene across your portfolio, accurately recording and making visible device counts, renewal dates, partner tiers, and partner attribution to the wider commercial team.

• Represent the voice of the customer within the partner relationship, bringing to light adoption signals, health indicators, and satisfaction feedback that assist the partner team in enhancing its overall account strategy.

⛳️ Requirements

• A minimum of 3 years of experience working with channel partners, MSPs, resellers, or distributors in roles such as account management, channel sales, partner management, or similar.

• Proven experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the capacity to build strong end-user relationships while acknowledging the commercial ownership of the originating partner.

• Strong commercial acumen with the capability to identify renewal risks, expansion opportunities, and customer health signals while providing a consultative partner experience.

• Demonstrated expertise in managing a high-volume portfolio, prioritizing competing demands, and consistently delivering an exceptional partner and customer experience.

• Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to achieve successful customer outcomes.

• Excellent organizational skills with the ability to juggle multiple priorities while maintaining a high degree of accuracy and follow-through.

🏝️ Benefits

• Pension: Patch My PC contributes 10%

• Medical and Vision through Bupa coverage: Patch My PC covers 100% of the employee's and dependents cost.

• Income Protection & Life insurance through Canada Life

• 10 days sick leave

• 25 days of PTO

• Three Days of Volunteer leave

• Charitable donation matching

• Tuition reimbursement

• Gym & fitness reimbursement

• Internet Stipend