Change Management Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the comprehensive Change Management process, ensuring adherence to established policies and procedures.

• Conduct quality assessments of change requests within the ITSM tool.

• Assess impact, risks, ownership, implementation and testing plans, supporting evidence, and rollback strategy.

• Categorize changes according to criticality and type.

• Manage the corporate change calendar, recognizing scheduling conflicts and operational risks.

• Organize, schedule, and facilitate Change Advisory Board (CAB) meetings.

• Document decisions, approvals, rejections, and conditions.

• Oversee the implementation of approved changes and ensure closure of records.

• Manage emergency changes and assist with emergency CABs.

• Monitor failed changes, rollbacks, or any changes affecting production.

• Lead and support post-implementation reviews (PIRs).

• Produce Change Management metrics and management reports.

• Track success, failure, compliance, and adherence to processes.

• Identify opportunities for continuous improvement based on ITIL best practices.

• Act as a reference point and provide assistance to technical teams regarding Change Management.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Computer Engineering, or a related discipline.

• Experience with Change Management processes.

• Familiarity with ITSM tools.

• Understanding of ITIL and IT service governance.

• Proven experience leading meetings and coordinating multidisciplinary teams.

• Knowledge of risk management and operational controls.

• ITIL Foundation certification is an advantage.

• Experience with ServiceNow, GLPI, Jira Service Management, or similar tools is a plus.

• Understanding of Incident and Problem Management is beneficial.

• Experience in critical infrastructure, systems, or IT operations environments is advantageous.

• Familiarity with performance metrics and management dashboards is a plus.

• Excellent organizational skills and attention to detail.

• Possess analytical and critical-thinking abilities.

• Clear and objective communication skills.

• Strong negotiation and influencing capabilities.

• Sense of urgency with the ability to prioritize effectively.

• Conflict management skills.

• Proactive attitude and a mindset geared towards continuous improvement.

• Ability to perform under pressure in critical situations.

🏝️ Benefits

• Support for professional training and development through courses, events, certifications, and learning pathways.

• Flash card with monthly credits for meals and food.

• Corporate health insurance upon permanent employment.

• Dental insurance with no monthly premium after securing permanent employment.

• Career and professional development plan that includes coaching, goal setting, regular feedback, and growth opportunities.

• Galácticos credits for access to R2D2, a refrigerator filled with beverages.

• Company-paid life insurance.

• Semiannual performance bonus program based on individual performance and metrics, following permanent employment.

• Access to the Qulture.Rocks platform for feedback, goal-setting and OKRs, individual development plans (IDPs), recognition, priorities, and professional tracking.