Certified Pharmacy Technician – Data Support

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service in a phone-centric environment

• Accurately enter and process a high volume of prescription data

• Handle prescription authorizations, clarifications, and transfers

• Conduct claim adjudication and auditing, which includes prior authorizations, billing, and eligibility checks

• Make outbound calls to patients

• Address patient-care issues from current case queues

• Act as a liaison between clinical pharmacists and other healthcare professionals on behalf of patients

• Collaborate with technicians and pharmacists to onboard new patients

• Keep confidential patient records secure

• Retrieve and confirm prescription information through calls to doctors

• Initiate welcome calls to newly onboarded patients

• Create, maintain, and update patient medication profiles

• Provide backup support during peak call volume periods

• Assist patients with inquiries over the phone

• Support ExactCare’s nationwide patient base in a high-volume, fast-paced environment

• Uphold AnewHealth’s Core Values in all communications and interactions

• Perform other assigned duties

⛳️ Requirements

• High school diploma or GED

• Certification from the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA), with a current certificate

• Maintain pharmacy technician registration with the State Board of Pharmacy

• Must be at least 18 years old

• Previous experience in a pharmacy setting

• Ability to work in an office or remote setting, sitting at a desk 90% of the time

• Comfortable in a phone-based work environment

• Ability to work independently

• Proficient in using computer equipment, technology, and various software programs

• Excellent customer service skills for assisting doctors’ offices, pharmacists, and patients via phone

• Comprehensive knowledge of pharmaceuticals

• Familiarity with pharmacy billing processes

• Understanding of prescription-taking, clarification, and transfer procedures

• Clear written and verbal communication skills

• Strong prioritization and organizational abilities

• Ability to maintain patient confidentiality

• Critical thinking skills to document relevant details in compliance with state and federal regulations

• Physical ability to hear, see, sit, stand, talk, and walk

• Must be able to travel to multiple site locations within the assigned territory

• May need to work extended hours

• Availability outside regular business hours on an ad-hoc basis

• Applicants must be authorized to work in the United States

🏝️ Benefits

• Medical, dental, and vision insurance

• Flexible spending accounts

• Company-sponsored life insurance

• Short-term disability coverage

• Voluntary benefits options

• 401(k) retirement plan

• Paid Time Off (PTO)

• Paid holidays

• Travel may be necessary for special organizational or departmental events, team meetings, trade shows, conferences, and client engagements