Certified Medical Assistant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.

• Verify the legitimacy and accuracy of prescription refill requests received, ensuring adherence to regulatory guidelines.

• Accurately and efficiently prepare and dispense prescription refills, following established organizational protocols and procedures.

• Exhibit exceptional customer service skills when engaging with internal and external stakeholders, providing clear and comprehensive information.

• Compile and analyze data to monitor key performance indicators related to prescription refill processing, presenting findings to departmental leadership and identifying trends.

• Adhere to assigned schedules and quality metrics, ensuring productivity and efficiency in prescription refill processing.

• Offer administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.

• Collaborate with interdisciplinary teams to enhance workflow efficiency and improve patient care outcomes.

⛳️ Requirements

• High school diploma or GED equivalent.

• Medical Assistant: must hold certification from the American Association of Medical Assistants or be a Registered Medical Assistant certified by the American Medical Technologists.

• Minimum of 1 year experience as a Medical Assistant in a clinical or medical office setting.

• Proficient knowledge of medical terminology and medications.

• Strong computer skills (data entry, screen navigation, keyboarding), including experience with Electronic Medical Records or Electronic Health Records.

• Familiarity with Microsoft Outlook (email) and Word.

• Outstanding customer service abilities.

• Excellent oral and written communication skills.

• Must have a reliable internet connection (Satellite and 5G connections are not acceptable).

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company match.

• Paid time off (PTO).

• Employee wellness programs.

• Career development opportunities.