Central Dispatcher

This is a fully remote position, open to applicants in France.

📋 Description

• Construct and verify daily delivery routes for both outbound shipments and inbound pickups across all Upway Logistics markets.

• Oversee daily capacity in relation to demand, managing delivery and pickup schedules, daily limits, and service area coverage for each hub.

• Collaborate with warehouse teams to prepare, stage, and load outbound bicycles, as well as manage the intake of inbound bikes upon arrival.

• Monitor real-time operations, including route progress, driver status, and the completion of deliveries and collections.

• Address operational issues such as delivery failures, missed pickups, delays, vehicle malfunctions, and driver absences; re-schedule as necessary.

• Serve as the customer support representative and primary point of contact for clients and sellers.

• Manage rescheduling, status inquiries, and transport-related complaints from start to finish.

• Communicate proactively when challenges arise, ensuring effective coordination between field teams, warehouses, and customers.

• Track and report on daily and weekly key performance indicators (KPIs), including on-time delivery rates, first-attempt success rates, stops per route, and rates of failed deliveries and pickups.

• Identify and report recurring issues and bottlenecks to the central operations team.

⛳️ Requirements

• 2–4 years of experience in dispatch, transport planning, last-mile operations, or a similar fast-paced operational coordination role.

• Practical experience with routing or dispatch software, or a demonstrated ability to quickly master operational tools.

• Excellent customer-facing communication skills, both written and verbal.

• Proficiency in English (the primary working language).

• Knowledge of German and/or Dutch is a significant advantage.

• Comfortable working with data, including spreadsheets and dashboards.

• Able to maintain composure and organization under pressure.

• Self-sufficient and dependable.

• Experience with fleet-partner logistics setups is a plus.

• Background in last-mile logistics for bulky or high-value goods is advantageous.

• Experience in working across multiple countries or with distributed field teams is desirable.

• Familiarity with helpdesk or ticketing systems is a plus.

• Working hours will align with operational needs, including early starts and potential overtime due to truck delays on the road.

🏝️ Benefits

• Play a truly pivotal role: the daily performance of an entire European logistics network relies on your efforts.

• Join a leading company in sustainable mobility at a stage where your individual impact is clearly visible.

• Experience a unique breadth of responsibilities: few dispatch roles cover five countries, two flows, and direct customer interaction from day one.

• Flexible contract options: the position can be established as a fixed-term contract or a freelance engagement, depending on your preferences and relevant local regulations.

• This role can be fully remote or hybrid.