CCM Developer

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Design, develop, and sustain CCM solutions utilizing SmartCOMM, xPression, and Thunderhead applications to fulfill business requirements.

• Execute data transformation activities, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, modify, and format data for customer communications.

• Develop and adjust templates and layouts for customer communications, ensuring adherence to branding guidelines and consistency.

• Collaborate with IT teams to integrate CCM applications with other systems and databases to facilitate seamless data exchange.

• Perform comprehensive testing and debugging of CCM solutions to guarantee the accuracy and reliability of customer communications.

• Maintain thorough documentation of CCM configurations, templates, and processes.

• Partner closely with business stakeholders and end-users to gather requirements and offer technical expertise to enhance customer communication strategies.

• Deliver training and support to end-users on CCM applications and best practices.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.

• Demonstrated experience in developing CCM solutions with SmartCOMM, xPression, and Thunderhead applications.

• Strong understanding of SQL for data manipulation and retrieval.

• Proficient in XML and data transformation techniques.

• Familiarity with Microsoft Word for template design and document generation.

• Exceptional problem-solving skills and meticulous attention to detail.

• Strong communication and teamwork skills.

• Capability to work independently and adhere to project deadlines.

• Certification in SmartCOMM, xPression, or Thunderhead CCM applications (preferred).

• Experience with other CCM tools or platforms (preferred).

• Knowledge of scripting languages (e.g., JavaScript, VBScript) (preferred).

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• A collaborative and innovative work environment.